WitnessAI Documentation
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Start Here
Analytics
Analytics
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Conversations
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Users
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Alerts
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Policy
Administration
Administration
Apps & Resources
Apps & Resources
Release Notes
Release Notes
Administrator Guide
Administrator Guide
WitnessAI Release: September 8, 2026
Note: New and updated features may not be immediately available on your dedicated deployment due to participation in limited availability releases, beta programs, or regional configurations.
If you don't see a feature you expect, please reach out to Customer Success. We're happy to help!
New Features
No new features in this release.
Feature Updates
No new feature updates in this release.
Performance, Reliability & API Updates
- ROI Dashboard and Users: “Refreshing analytics” message appears when data is updating.
Fixed Issues
- Database Lock Performance: Resolved an issue where daily metrics backfill operations could hold write-locks on rollup tables for extended periods.
- Witness Anywhere: Claude Code proxy settings now self-heal when the settings file or Claude folder is deleted.
- Claude Code via Zscaler: Resolved a parameter error affecting Claude Code connections.
- File Blocking: Fixed an issue where CSV files could not be correctly blocked.
- Conversation Display: Resolved an issue where multiple user conversations could appear merged together.
- Claude Prompt Capture: Fixed an issue where Claude prompts were not captured in the console.
- Navigation Errors: Fixed an error stating "Application access policy is not loaded on this route" when navigating from Home to Employees to Users to Applications.
- Date Range Defaults: The default "Last 7 days" range is now correctly added to the URL when navigating to conversation or alert views, preventing the view from defaulting to the past 24 hours.
- Sidebar Highlighting: Fixed an issue where the Home sidebar icon remained highlighted alongside the currently selected icon.
- Tool Rule Removal: Added a loading indicator when removing tool rules.
Known Issues
Microsoft Copilot Business and OpenAIChatGPT: The message: Blocked “filename.ext” (policy: global policy) is not displayed for txt/pdf attachments on Microsoft Copilot Business and OpenAI ChatGPT when the “Attachment Block Policy” is enabled. Generally speaking the message would actually be blocked for Microsoft Copilot Business, and may not be blocked for OpenAI ChatGPT.
Please contact Customer Success if you have questions or need support with this release.
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